IT Support for Business Users

BlueCore Solutions provides complete IT support services to small and medium sized businesses.

BlueCore Solutions Best Practices ensure that high quality IT services are delivered so that management and users have the tools needed to perform their duties. By promoting quality, BlueCore Solutions will work with your organization to ensure information system business effectiveness and efficiency. BlueCore Solutions will ensure that a comprehensive, consistent, and coherent set of service support is delivered.

BlueCore Best Practices include:

Archiving/Storage Support
Data Recovery
Mobile workforce services
Asset management
System management
System monitoring
Engineering services
Remote support; (online and telephone)
Telecoms
IT Helpdesk Services
Network/Server Support
System Upgrades
Email Servers
Handheld/Portable Devices
Software/System Selection
Network Audit
Server Documentation
Database Support
Web services

Support Plans to Suit Your Business

BlueCore Solutions are flexible in our relationships with our customers; there are two ways we do it; via support contract or by Pay-as-You-Go.

Our monthly IT Support Agreements are designed to be flexible so that they fit perfectly with your individual IT support requirements.

Unlike other support companies, we do not ask for payments quarterly or yearly in advance, you only pay for the IT support services that you received in the preceding month or when the job is completed.

No matter what your budget is. BlueCore Solutions has an IT support deal that will work for you.
Pay-as-you-go support is ideal for companies with small IT support requirements.

BlueCore Solutions is happy to provide IT support on a relaxed basis, charged at a standard hourly rate which we are confident is great value for money.

If you have a cheaper quote we will do our best to beat or match it.

With support contracts BlueCore Solutions will take full responsibility for your overall IT requirements, for a fixed price per month or by Pay-as-You-Go as explained above.

These fixed price service contracts make it simple to budget for your IT requirements because everything except new planning and purchases are included in the service plan. Each relationship starts with a System Auditto make sure that we understand your business, what computer systems you have in place and how you use those systems. Then we become your IT department, taking full responsibility for all the computer related activities that keep your business in business. Performing the audit allows us to work out a cost for your requirements.

We give you a choice of 3 service levels- Bronze, Silver and Goldpackages are available, though there is flexibility within these packages.

These levels will then be customized to suite your company.

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